Returns and Exchanges
Eligible Returns and Exchanges
Generally, you can apply for a return or exchange if the following conditions apply:
You submit your application within 30 days of receiving the item;
The item is in brand new condition, unworn, unwashed, or undamaged;
Tags, packaging, and accessories (if any) are complete;
The received item has quality issues or does not match the order.
The following situations are generally not eligible for returns or exchanges:
The application period for a return or exchange has expired;
The item shows obvious signs of use (e.g., worn, washed, stained, or damaged);
The item is missing its original tags or packaging;
Items that are specifically stated on the page as not eligible for return or exchange;
The item has been used and no longer meets your expectations due to personal preference.
You submit your application within 30 days of receiving the item;
The item is in brand new condition, unworn, unwashed, or undamaged;
Tags, packaging, and accessories (if any) are complete;
The received item has quality issues or does not match the order.
The following situations are generally not eligible for returns or exchanges:
The application period for a return or exchange has expired;
The item shows obvious signs of use (e.g., worn, washed, stained, or damaged);
The item is missing its original tags or packaging;
Items that are specifically stated on the page as not eligible for return or exchange;
The item has been used and no longer meets your expectations due to personal preference.
Return and Exchange Process
If you need to return an item, please refer to the following steps:
Contact us within the specified time and provide your order number and the reason for the return.
After confirming that you meet the requirements, we will send you return instructions.
Return the item according to the instructions, ensuring it is properly packaged and protected.
After the item is returned and inspected, we will arrange a refund.
If you need to exchange for a different size or style, we recommend checking with us first to confirm stock availability.
If the item meets the return/exchange criteria, you can send it back. Once we receive and inspect it, we will arrange for a new item to be sent out as soon as possible.
Contact us within the specified time and provide your order number and the reason for the return.
After confirming that you meet the requirements, we will send you return instructions.
Return the item according to the instructions, ensuring it is properly packaged and protected.
After the item is returned and inspected, we will arrange a refund.
If you need to exchange for a different size or style, we recommend checking with us first to confirm stock availability.
If the item meets the return/exchange criteria, you can send it back. Once we receive and inspect it, we will arrange for a new item to be sent out as soon as possible.
Refund Processing Time
The refund will be returned to your payment account using the original payment method.
After we receive the returned item and confirm it is in good condition, we will usually complete the refund processing within 10 days. Actual arrival time may vary slightly depending on the payment method.
If the returned item does not meet the return/exchange criteria, the refund request may not be processed.
After we receive the returned item and confirm it is in good condition, we will usually complete the refund processing within 10 days. Actual arrival time may vary slightly depending on the payment method.
If the returned item does not meet the return/exchange criteria, the refund request may not be processed.
Regarding Return Shipping Costs
Return shipping costs are handled differently depending on the reason: If the item has quality issues or the wrong item was sent, we will bear the relevant shipping costs.
If the size is incorrect or there are other personal reasons, you will need to bear the return shipping costs.
Shipping costs incurred on the original order (if any) are usually not refundable.
If you find obvious quality problems with the item, we recommend contacting us within 48 hours of signing for it and providing photos or videos explaining the situation. This will help us confirm and process your request more quickly.
Please contact us and obtain confirmation before sending the item back. Packages returned without prior confirmation may affect the return/exchange processing time.
If you have any questions during the return/exchange process, we will do our best to assist you and make the entire process as simple and smooth as possible.
If the size is incorrect or there are other personal reasons, you will need to bear the return shipping costs.
Shipping costs incurred on the original order (if any) are usually not refundable.
If you find obvious quality problems with the item, we recommend contacting us within 48 hours of signing for it and providing photos or videos explaining the situation. This will help us confirm and process your request more quickly.
Please contact us and obtain confirmation before sending the item back. Packages returned without prior confirmation may affect the return/exchange processing time.
If you have any questions during the return/exchange process, we will do our best to assist you and make the entire process as simple and smooth as possible.